Technology-enabled. Human-led.

The expertise behind
a healthier practice.

Solace Health Consulting pairs experienced revenue-cycle specialists with AI-assisted automation to serve healthcare practices across specialties, from behavioral health and dialysis to primary care and emergency medicine. Our people lead the work and own the outcomes; the technology simply lets them move faster and catch more. We take the hardest, most draining parts of running a practice off your plate, so you can spend your energy where it matters, with the people in your care.

Get your free RCM audit How we work

BH / SUDBehavioral Health→ RenalDialysis→ PrimaryPrimary Care→ EREmergency→ Explore the specialties we power ↓

14 daysFree consult + audit report

MultiSpecialty expertise

Human-ledSpecialists own every account

Avg lift in net collections

Fewer auth-related denials

Lower average A/R aging

0×

Faster appeals turnaround

Who we serve

Healthcare entities across specialties, all over the USA.

From multi-specialty groups to single-provider practices, we bring specialty-tuned revenue cycle and advisory to a growing set of healthcare entities, each with its own experienced team, supported by the same AI-assisted automation. These are the areas we support today, with more on the way.

Behavioral Health & Substance Use

Mental health and SUD programs, from detox and residential to PHP, IOP, and outpatient care.

Explore →

Dialysis & Nephrology

ESRD and nephrology practices navigating MCP billing, the PPS bundle, and Medicare Secondary Payer rules.

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Primary Care

Practices balancing fee-for-service and value-based care, capturing every earned dollar on thin margins.

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Emergency (ER)

Emergency groups and facilities defending revenue against downcoding, self-pay, and the No Surprises Act.

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Built around your specialty

We speak your specialty's language.

Generic billing companies treat every claim the same, and that's exactly why revenue leaks. Solace layers specialty-specific expertise on top of our AI engine, so the rules that make your field different are built into how we work, whether that's the ESRD bundle, value-based quality measures, prior-authorization rules, or facility versus professional coding.

Specialty rules, built in

Every authorization, code, and appeal reflects the medical-necessity language your payers expect.

The payer maze, handled

From commercial carve-outs to Medicare ESRD rules, routed correctly so claims land right the first time.

The right model for each field

Per-diem, bundled, fee-for-service, or value-based, we bill the way your specialty is actually paid.

Healthcare professional working at a computer with a stethoscope nearby

The reality of specialty billing

You didn't open your practice to fight payers.

Specialty billing is where revenue cycle gets hard: shifting authorization rules, payer-specific edits, medical-necessity documentation, carve-outs, and the gap between what you delivered and what gets paid. One missed authorization can erase a week of care. Solace exists to carry that weight for you.

Denials you can't keep up with

Your team chases authorizations while clean claims still bounce for eligibility errors, missing modifiers, or medical necessity. Cash slips through the cracks every week.

A/R that ages into the void

Aged claims sit at 90, 120, 180 days. By the time anyone follows up, timely-filing windows have closed and the money is gone for good.

Slow intake, lost patients

Slow VOBs and pre-cert delays send prospective patients to the next practice. Marketing spend goes to waste while your schedule stays soft.

Specialists at every stage, automation in support

The Solace Cycle

We organize the revenue cycle around eight stages: Verify, Authorize, Code, Submit, Defend, Collect, Reconcile, and Illuminate. A specialist owns each one, with AI-assisted automation handling the repetitive work and surfacing exceptions for a person to review.

Verify & admit

Real-time VOB on every inquiry, with benefit detail surfaced in seconds.

AI-assisted · specialist-reviewed

Authorize

Auto-tracked prior & concurrent reviews with documentation prompts before every deadline.

AI-assisted · specialist-reviewed

Code & charge

Documentation-aware CPT, HCPCS & revenue codes matched to the services you deliver.

AI-assisted · coder-reviewed

Submit clean

Pre-submission scrubbing against payer-specific BH edits.

AI-assisted · specialist-reviewed

Defend (denials)

Root-cause classification and drafted appeals with the right evidence.

AI-drafted · specialist-submitted

Collect (A/R)

Aging worklists prioritized by recoverable dollars and deadlines.

AI-assisted · specialist-worked

Reconcile

Automated ERA posting and underpayment detection against contract.

AI-assisted · specialist-reconciled

Illuminate

Live dashboards on denials, collections & net revenue per service line.

AI-assisted · specialist-read

Explore every service →

Technology-enabled. Human-led.

How we change the math

We put AI-assisted automation to work on the repetitive, high-volume parts of your revenue cycle, so our specialists spend their time on judgment calls, appeals, and payer conversations instead of data entry. Revenue stops leaking, cash moves sooner, and a person is always accountable for the result.

Automation that supports your team

AI-assisted workflows verify benefits, flag authorizations, and surface aging claims around the clock, every task logged and auditable, so your specialists start each day with the work already triaged.

Save cost, lift revenue

Cut cost-to-collect by automating manual touches, while AI underpayment detection recovers dollars you're contractually owed but never billed.

Predict & prevent

Models learn your payers' denial patterns and flag at-risk claims before submission, turning denial management into denial prevention.

How we work →

Colorful 3D data analytics and reporting dashboard visualization

From chaos to clarity

See your revenue the way you see your clients, clearly.

No more month-end guessing. Solace gives you live visibility into denials, A/R, and collections, plus the deeper analysis that turns numbers into decisions, which service lines actually net revenue, which payers underperform, and where your rates have fallen behind.

Live denials, A/R & collections dashboards
Net revenue per service line
Payer benchmarking to support rate increases

Explore our approach & analytics →

Fluent across the payers your practice depends on

OptumCarelonMagellanAetnaCignaBCBSUnitedHealthcareTRICAREMedicaid MCOs

Independent RCM partner. Payer names shown to indicate billing expertise, not endorsement or affiliation.

We'll take a careful look at a sample of your denials, A/R aging, and payer mix, then hand you a written report showing exactly where revenue is slipping away and what it's worth to recover it. The report is yours to keep, whether or not we ever work together. No strings, no pressure.

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Why providers choose us

"Specialty RCM isn't a side line for us. It's how we're built."

From a solo practice to a multi-site group, Solace speaks your specialty's language, its payers, authorization rules, coding, and carve-outs, and pairs it with technology most billing companies simply don't have.

Behavioral HealthDialysis & NephrologyPrimary CareEmergencyGroup Practices

End-to-end RCM

Every stage of your revenue cycle, covered

From the first benefits check to the final reconciled dollar. Click any service below for the full detail, what we do, how the AI helps, and what you gain.

Verification of Benefits & Eligibility

Real-time, same-day benefit checks for every inquiry and new patient, with carve-out routing and out-of-network detail surfaced instantly.

View details →

Prior & Concurrent Authorization

The make-or-break of revenue, initial pre-certs and every concurrent review tracked against each payer's medical-necessity criteria.

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Documentation-Aware Coding & Charge Capture

Accurate CPT, HCPCS and revenue codes with correct modifiers for every service and setting across your specialty.

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Clean-Claim Submission & Scrubbing

Every claim scrubbed against payer-specific edits before submission to lift first-pass acceptance.

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Denial Management & Appeals

Every denial classified by root cause, routed to an owner, and appealed fast with the right clinical evidence so it never repeats.

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A/R Follow-Up & Payment Posting

Aging worklists ranked by recoverable dollars, plus automated ERA posting and contractual underpayment detection.

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Credentialing & Payer Enrollment

Provider enrollment, CAQH attestations, re-credentialing windows and carve-out tracks so claims never deny for CO-B7.

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Analytics, Reporting & Contract Strategy

Live dashboards plus net-revenue-per-service-line analysis and CPT-level benchmarking to support rate renegotiation.

View details →

Specialties we serve

Specialty-tuned billing across care settings

Behavioral Health & SUDDialysis & NephrologyPrimary CareEmergency / ERSpecialty ClinicsGroup PracticesTelehealthMulti-site Organizations

Not sure where revenue is leaking?

Start with a free audit. We'll show you the dollars hiding in your denials and aged A/R, in writing, at no cost.

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Home / Services / Verification of Benefits

Solace Service

Verification of Benefits & Eligibility

Know exactly what's covered before a client ever walks through the door.

Verification of Benefits Prior & Concurrent Auth Coding & Charge Capture Clean-Claim Submission Denial Management & Appeals A/R & Payment Posting Credentialing & Enrollment Analytics & Contract Strategy

Overview

Verification of benefits is the foundation of the entire revenue cycle. It's where the most money is won or lost before a single service is rendered. A rushed or incomplete VOB means surprise non-coverage, denied claims, and patients left with bills they never expected. Solace runs a thorough, same-day verification on every inquiry so your front desk can schedule and treat with total confidence.

What a complete VOB actually captures

We don't just confirm 'active coverage.' We pull deductibles, co-insurance, out-of-pocket maximums, visit and service limits, pre-authorization requirements, and whether benefits are carved out to a managed-care vendor, because that single detail changes who you bill and how.

In-network, out-of-network & single-case agreements

Many practices see a mix of in-network and out-of-network patients. We document OON benefits clearly, flag when a single-case agreement is worth pursuing, and give your team the reimbursement picture up front so the front desk and finance are aligned before the visit.

Why speed wins patients

The window to capture a new patient is short. A VOB that takes a day sends that patient to the next practice. Automation returns a clean benefit summary in seconds, then a specialist confirms the nuanced details, so you schedule while intent is high.

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At a glance

TurnaroundSame day

Detail captured20+ fields

Carve-out detectionAutomatic

Eligibility Agent

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Home / Services / Prior & Concurrent Auth

Solace Service

Prior & Concurrent Authorization

The single biggest driver of denials, handled before it costs you a day.

Overview

Prior authorization is where revenue either works or falls apart. Practices that manage authorizations well hit consistent net-collection targets; those that don't see denial rates climb no matter how clean the billing is. Solace tracks every initial pre-cert and every concurrent review against the clock, with documentation prompts matched to each payer's medical-necessity rules so a lapse never erases a week of care.

Initial authorization, done right

Before the service, we confirm the authorization requirement, gather the clinical documentation the payer expects, and submit a request built to meet medical-necessity criteria the first time, reducing back-and-forth that delays care.

Concurrent review tracking that never sleeps

Extended courses of care require ongoing concurrent reviews. Our authorization tracker watches every review deadline and alerts your team before an auth can lapse mid-course, so authorized services never turn into unbillable ones.

Documentation & peer-to-peer support

When a payer pushes back, the difference between an approval and a denial is documentation tied to the payer's medical-necessity criteria. We prompt for the right clinical detail and help your team prepare for peer-to-peer reviews, so coverage decisions hold up.

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At a glance

Denial reductionUp to 40%

Deadline alertsBefore lapse

CriteriaPayer-specific

Authorization Tracker

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Home / Services / Coding & Charge Capture

Solace Service

Documentation-Aware Coding & Charge Capture

Accurate codes and modifiers for every service you deliver, no underbilling, no rejections.

Overview

Specialty coding is unforgiving. Time-based codes, facility versus professional, procedure bundling, and specialty-specific code sets each carry their own rules, and the wrong modifier means a rejection or, worse, silent underbilling that costs you for years. Solace pairs documentation-aware coding support with specialist review so every charge is both accurate and defensible.

The codes and modifiers that trip everyone up

Time-based and procedure codes, facility and professional charges, HCPCS and specialty-specific code sets, plus modifiers like 25, 59, 26 and the telehealth set, applied correctly to the place of service and setting. We keep documentation and the charge consistent so claims survive scrutiny.

Bundled vs. fee-for-service logic

Some services bill as a bundle or per-diem, while others bill fee-for-service. Mixing these up leaves money on the table or triggers takebacks. We apply the right billing model for each payer contract and service automatically.

Documentation-to-code consistency

Our coding copilot reads the clinical note and flags any mismatch between what was documented and what's being billed, catching missing elements before submission, protecting you on audit, and making sure the work your clinicians actually did gets reimbursed.

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At a glance

Charge accuracyNote-matched

Code coverageSpecialty-specific

UnderbillingFlagged & fixed

Coding Copilot

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Your free audit includes a focused look at this exact function, what it's costing you today and what fixing it is worth.

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Home / Services / Clean-Claim Submission

Solace Service

Clean-Claim Submission & Scrubbing

Stop avoidable rejections at the source and lift your first-pass acceptance rate.

Overview

A claim that bounces is a claim that ages, and aged claims slide toward timely-filing deadlines fast. The cheapest denial is the one that never happens. Solace scrubs every claim against payer-specific edits before it leaves the building, so rejections are caught and corrected up front instead of weeks later when the money is already at risk.

Payer-specific edit libraries

Generic claim scrubbing misses the rules that matter for your specialty. We maintain edit libraries tuned to each payer's requirements, authorization linkage, revenue-code pairings, modifier rules, so claims go out built the way each payer expects to receive them.

Institutional & professional claim validation

For facility-based care, loop and segment accuracy on the UB-04 / 837I is everything; for professional services, it's the CMS-1500 / 837P. We validate revenue codes, units, value codes and authorization references so claims don't reject on technicalities.

Electronic and paper, tracked end to end

Whether a payer takes electronic submission or still requires paper and attachments, we manage it and track acknowledgment, so nothing disappears into a clearinghouse black hole. You always know a claim landed.

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At a glance

First-pass liftHigher acceptance

Scrub timingPre-submission

TrackingAcknowledged

Claim Scrubber

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Home / Services / Denial Management & Appeals

Solace Service

Denial Management & Appeals

Classify, appeal, and prevent, so the same denial never costs you twice.

Overview

Denials are not just lost claims; they're a feedback signal. A practice that works denials reactively will keep getting the same ones. Solace treats every denial as data: we classify it by root cause, route it to an owner on a fixed cycle, appeal it fast with the right clinical evidence, and feed the trend back so the front end stops creating it. Overturn rate becomes a KPI, not an afterthought.

Root-cause classification, not just rework

Every denial is tagged, front-end, coding, documentation, credentialing, or payer-system. That classification is what turns denial management into denial prevention: when the same root cause shows up twice, the team that owns it hears about it and fixes the source.

Medical-necessity appeals

The most common, and most appealable, denials are medical-necessity and coverage decisions. We build appeals around the payer's own criteria with the clinical record attached, and track the overturn rate so you know which fights are worth having and which payers need escalation.

A seven-day cycle with named owners

Denials don't wait, so neither do we. Each one is routed to a named owner on a defined cycle with timely-filing protection built in, no claim quietly ages past its appeal window while everyone assumes someone else has it.

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At a glance

Appeals speed3× faster

Tracked metricOverturn rate

FilingDeadline-protected

Appeals Engine

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Home / Services / A/R & Payment Posting

Solace Service

A/R Follow-Up & Payment Posting

Chase the right dollars first, and catch every payment that came in light.

Overview

Aged A/R is where revenue quietly dies. The problem usually isn't effort, it's capacity and prioritization. Solace ranks your aging by recoverable value and filing deadline so your team always works the highest-yield claims first, then automates ERA posting and underpayment detection so the cash that does arrive is posted accurately and checked against contract.

Worklists ranked by recoverable dollars

Not all aged claims are worth the same effort. Our A/R agent prioritizes by recoverable value and how close each claim is to its timely-filing cliff, so the work that protects the most revenue happens first, instead of a worklist sorted by accident.

Automated ERA & EOB posting

Manual posting is slow and error-prone. We post ERAs automatically and reconcile them against expected payments, so your ledger is accurate and your team spends its time on exceptions, not data entry.

Contractual underpayment recovery

Payers underpay, quietly and constantly. Our system checks every remittance against your contracted rate and flags anything paid below it, surfacing dollars you're owed but would otherwise never have billed for. Over a year, that recovery is real money.

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At a glance

PrioritizationBy recoverable $

PostingAutomated ERA

UnderpaymentsFlagged vs contract

A/R & Posting Agent

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Home / Services / Credentialing & Enrollment

Solace Service

Credentialing & Payer Enrollment

The quiet killer of cash flow, kept current so claims never deny for an expired credential.

Overview

Credentialing is the silent revenue leak. A clean claim still denies CO-B7 'provider not certified' when a credential lapses, a new hire isn't enrolled yet, or a re-credentialing window slips by. Solace keeps every provider actively enrolled with every payer you bill, tracks CAQH and revalidation timelines, and manages the separate carve-out tracks that practices so often miss.

Enrollment & primary-source verification

We manage provider enrollment end to end, applications, primary-source verification, and privileging, so new clinicians are billable as quickly as each payer allows, instead of treating clients you can't yet bill for.

CAQH attestations & revalidation windows

CAQH attestations need refreshing every 120 days, and Medicaid enrollments carry their own revalidation cycles. We track every date so nothing lapses, because a missed attestation can silently shut off reimbursement for a provider you didn't know was offline.

Managed-care carve-out tracks

Carve-outs to third-party benefit managers often require a separate credentialing track from the parent commercial payer. We manage those parallel paths so claims to carve-out vendors don't deny while you assumed the provider was already enrolled.

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At a glance

PreventsCO-B7 denials

CAQHEvery 120 days

Carve-outsTracked separately

Credentialing Desk

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Home / Services / Analytics & Contract Strategy

Solace Service

Analytics, Reporting & Contract Strategy

See your revenue clearly, then use the data to get paid more.

Overview

You can't fix what you can't see, and most practices are flying with a month-end guess. Solace gives you live visibility into denials, A/R, and collections, plus the deeper analysis that turns data into leverage: which service lines actually net revenue, which payers underperform, and where your contracted rates have fallen behind the market.

Dashboards you can actually act on

Live views of denials by root cause, A/R aging, collections, and net revenue per service line, the same view we work from is the view you see. No portal you can't read, no waiting until month-end to learn something went wrong three weeks ago.

Net-revenue-per-service-line analysis

Knowing gross charges tells you nothing. We show what each service line actually nets after denials and underpayments, so you can make scheduling, staffing, and growth decisions on real economics.

Contract benchmarking & renegotiation support

When it's time to renegotiate, hard data wins. We benchmark your reimbursement at the CPT and service level, identify where rates have stagnated, and give you the analytics to make the case, the same kind of payer-level evidence that turns a rate ask into a rate increase.

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At a glance

VisibilityLive, not month-end

InsightNet rev / level

OutcomeStronger contracts

Insight Layer

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AI-assisted RCM · Technology-enabled, human-led

Automation that works alongside your team

Solace puts AI-assisted automation to work across your revenue cycle, handling the repetitive, deadline-driven tasks that leak your cash. Our specialists review the exceptions, make the calls, and own the outcome, every action logged and auditable.

How It Works Automation by Function Cost & Revenue Math

What the automation handles

Repetitive work handled, exceptions escalated

AI-assisted workflows run the high-volume tasks around the clock and flag anything that needs a human decision, so your specialists focus where their judgment counts.

Eligibility & benefits

Automation runs verification the moment an inquiry lands, pulling deductibles, limits, and carve-out routing into a clean summary. Your admissions team reviews and acts on it.

Authorization tracking

Automation watches every concurrent-review deadline and alerts your UR team before any authorization can lapse mid-stay, so a person always makes the call.

Coding support

Automation suggests codes and modifiers from documentation and flags mismatches between the note and the charge. Your coders review and confirm before anything bills.

Claim scrubbing

Automation validates every claim against payer-specific edits to lift first-pass acceptance and stop avoidable rejections, with specialists resolving anything it flags.

Denials & appeals

Automation classifies denials by root cause and drafts appeal letters with the right clinical evidence attached. Our specialists review, refine, and submit every one.

A/R & payment posting

Automation prioritizes aging worklists by recoverable dollars, posts ERAs, and flags every underpayment against contract for a specialist to pursue.

Responsible by design

Built for accuracy, accountability, and trust.

Every automated action is logged and fully auditable, so you always have a complete, transparent record of the work. Appeals, peer-to-peers, and contract-level decisions are handled by experienced specialists, supported by automation and grounded in evidence, with HIPAA-conscious handling throughout.

See where automation fits your workflow

Your free audit includes a walkthrough of where automation would recover the most revenue in your specific operation.

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Automation · function by function

Where automation helps at each step

Walk the cycle one function at a time and see exactly what changes when AI-assisted automation carries the repetitive load, what it handles, where a specialist steps in, and what your facility gains at each stage.

How It Works Automation by Function Cost & Revenue Math

The full cycle

What automation handles at each stage

From the first eligibility check to the final dashboard, here is the repetitive work your specialists no longer have to do by hand.

RCM function

What the automation handles

What you gain

Verification of benefits

Instant eligibility checks & benefit summaries on every inquiry

Faster yes to patients · fuller schedule

Prior & concurrent auth

Deadline tracking & documentation prompts for continued stay

Fewer authorization denials

Coding & charge capture

Code/modifier suggestions checked against the clinical note

Fewer rejections · less underbilling

Claim submission

Pre-submission scrubbing on payer-specific BH edits

Higher first-pass acceptance

Denial & appeals

Root-cause tagging & drafted, evidence-backed appeals

Faster appeals · fewer repeats

A/R follow-up

Worklists ranked by recoverable value & filing deadline

Lower A/R days · protected timely filing

Payment posting

Automated ERA posting & underpayment detection

Recovered contractual dollars

Reporting

Live dashboards & payer-behavior analytics

Decisions backed by real data

Responsible by design

Built for accuracy, accountability, and trust.

Which functions would help you most?

Your free audit maps these automations onto your actual workflow and shows where they would recover the most time and revenue.

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The economics of automation

Save on cost. Lift on revenue. Both at once.

Automation isn’t just tidier, it changes the math of your business. Here’s where the dollars come from when AI-assisted workflows carry the repetitive load and help your specialists catch the revenue that quietly slips away.

How It Works Automation by Function Cost & Revenue Math

Two levers, one engine

Most billing problems aren’t a people problem, they’re a capacity problem.

Automation removes the manual touches that inflate your cost-to-collect, while helping specialists catch the revenue that leaks through denials, underpayments, and missed deadlines. You lower cost and lift revenue at the same time.

Lower cost-to-collect, automate the repetitive touches that make billing expensive.
Recover underpayments, automation flags every claim paid below contract for a specialist to pursue.
Prevent denials, catch at-risk claims before they’re ever submitted.
Protect timely filing, no claim ages past its deadline unnoticed.

Where the dollars come from

Fewer denials+ revenue

Underpayment recovery+ revenue

Lower cost-to-collect, cost

Faster cash (lower A/R days)+ cash flow

Illustrative. Your free audit quantifies the real numbers for your facility.

The cost-to-collect picture

Less spent chasing every dollar

Fewer manual touches

Every claim a human doesn’t have to re-key, re-check, or re-work is real money saved on labor, and faster cash in the door.

Scale without limits

Volume can surge without your cost base surging with it. The agents absorb the load instantly, so growth never stalls on capacity.

Faster days to cash

Worklists ranked by recoverable value and deadline mean money comes back sooner, and your A/R days steadily fall.

See the math on your numbers

Your free audit puts real figures behind every bar on this page, what automation would save and recover in your specific operation.

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More patients · fuller schedule

Turn more inquiries into booked patients

Revenue starts before the first claim. Solace helps you capture more of the patients already reaching out, with fast benefit checks, AI-assisted intake assistants, and referral intelligence that keeps your schedule full.

Where patients slip away

The fastest response wins the patient

The window to capture a new patient is short, sometimes hours. When a benefit check takes a day or an after-hours call goes to voicemail, that person calls the next practice. Solace closes that gap.

Instant benefit answers

Same-second VOB means your front desk can confirm coverage on the first call, not call the patient back tomorrow.

View details →

Never miss an after-hours call

A virtual intake assistant responds 24/7, captures the inquiry, and routes hot leads to your team instantly.

View details →

Know what referral sources work

Track every inquiry to its source so your marketing dollars flow to the channels that actually bring patients.

View details →

Virtual intake assistant

A front desk that never sleeps

An AI-assisted intake assistant greets every inquiry, web, phone, or text, with warmth and speed. It answers common questions, screens for fit, and kicks off a benefits check, then hands a qualified lead to your intake team with the context already gathered, so a person makes the human connection.

24/7 response on web chat, SMS & missed calls
Warm, respectful first contact
Automatic benefit check kicked off in the background
Warm handoff with full context to your front-desk staff

Hi, I'm reaching out about care for my son. Do you take Aetna?

Thank you for reaching out. Yes, we work with Aetna. I can check his benefits right now if you share a few details, and get you scheduled. You're in the right place.

That would mean a lot. Thank you.

✓ Benefits check started · ✓ Intake team notified

From inquiry to appointment

A tighter intake funnel

Inquiry lands

Web, phone, or referral, captured instantly, any hour.

AI-assisted intake

Screen & verify

Fit screening plus an automatic benefits check in the background.

Eligibility agent

Warm handoff

A qualified, context-rich lead reaches your front-desk team in minutes.

Smart routing

Book & track

Source attribution shows which channels truly fill your schedule.

Referral analytics

Capture more patients from the inquiries you already get

Your free audit looks at intake speed and conversion too, not just billing. We'll show you how many patients are slipping away.

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Home / Patient Growth / Verified Admissions

Patient Growth

Verified Admissions

Schedule patients with confidence, with coverage confirmed on the first call.

Verified Admissions Virtual Intake Assistant Referral Source Intelligence Intake & Conversion Analytics

Overview

The window to capture a new patient is short, sometimes only hours. The single biggest reason a ready-to-book patient slips away isn't price or fit; it's waiting. When a benefits check takes a day, that patient calls the next practice. Verified Admissions puts a complete, same-second coverage picture in your front-desk team's hands so they can confirm and schedule on the call, while intent is high.

Coverage confirmed before the conversation ends

Automation runs verification the instant an inquiry lands, deductibles, co-insurance, out-of-pocket maximums, visit and service limits, and whether benefits are carved out to a managed-care vendor. Your team sees a clean summary in seconds, then a specialist confirms the nuanced details, so your front desk never has to say 'let me call you back tomorrow.'

Out-of-network clarity, up front

Many practices see a mix of in- and out-of-network patients, and nothing kills a new patient faster than a coverage surprise after the visit. We surface OON benefits clearly and flag when a single-case agreement is worth pursuing, so the front desk and finance are aligned before the patient is ever seen, not after the first claim denies.

Protecting the patient experience

A confident, immediate answer does more than win the patient, it tells them they're in capable hands. Verified Admissions lets your team lead with reassurance instead of paperwork, turning the first call into the first step of care.

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At a glance

Coverage answerSame second

Detail surfaced20+ fields

Carve-out detectionAutomatic

Eligibility Agent

How many patients are slipping away?

Your free audit looks at intake speed and conversion too, not just billing. We'll show you exactly where the leaks are and what closing them is worth.

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Home / Patient Growth / Virtual Intake Assistant

Patient Growth

24/7 AI-Assisted Intake Assistant

A warm, always-on front desk that answers every inquiry, at 2pm or 2am.

Verified Admissions Virtual Intake Assistant Referral Source Intelligence Intake & Conversion Analytics

Overview

Most inquiries don't arrive during business hours. They come late at night, on weekends, in the moment someone finally decides to reach out. If that message hits a voicemail or an unmonitored web form, the moment passes. Our AI-assisted intake assistant greets every inquiry, web chat, SMS, or missed call, instantly and with genuine warmth, captures what matters, and hands your team a qualified, ready-to-book lead with the context already gathered.

Always on, always compassionate

The assistant responds 24/7 in a calm, respectful tone. It answers the common first questions ('Do you take my insurance?', 'How soon can I be seen?'), gently screens for fit, and makes every caller feel they've reached the right place, not a phone tree. A member of your team always makes the human connection next.

It starts the work, not just the conversation

While it's talking with the family, the assistant quietly kicks off a benefits check in the background and gathers the details your intake team needs. By the time a human picks up, the groundwork is done, coverage is being verified and the lead arrives with full context, not a blank slate.

Warm handoff to your team

The assistant gets the right people involved fast: qualified, hot leads are routed to your front-desk staff in minutes with everything already captured, so no inquiry sits unanswered and no patient is lost to a slow night.

Get a free audit of your intake →

At a glance

Availability24/7

ChannelsChat · SMS · calls

HandoffWarm, in minutes

Virtual Intake Assistant

How many patients are slipping away?

Your free audit looks at intake speed and conversion too, not just billing. We'll show you exactly where the leaks are and what closing them is worth.

Claim your free audit

Home / Patient Growth / Referral Source Intelligence

Patient Growth

Referral Source Intelligence

Stop guessing which marketing fills your schedule, and put every dollar where it works.

Verified Admissions Virtual Intake Assistant Referral Source Intelligence Intake & Conversion Analytics

Overview

Practices spend heavily to generate inquiries, referring providers, hospital discharge planners, paid search, community partners, but most can't say which of those actually produce patients. Referral Source Intelligence attributes every inquiry to its true source and follows it all the way to a booked patient, so you finally know your real cost per patient by channel and can shift spend toward what fills your schedule.

Every inquiry tracked to its origin

From the first touch, we tag where each inquiry came from and carry that attribution through screening, verification, and booking. Instead of a vague sense that 'referrals are working,' you get a clear map of which sources send inquiries, and, more importantly, which send inquiries that convert.

Cost per patient, by channel

Inquiries are easy to count; booked patients are what matter. We connect spend to outcomes so you can see true cost per patient for each referral source and marketing channel, and stop funding the ones that look busy but never convert.

Protect and grow your best relationships

Your most valuable referral sources deserve attention. By surfacing which partners consistently send patients who convert, we help you invest in the relationships that drive volume and quietly retire the spend that doesn't.

Get a free audit of your intake →

At a glance

AttributionInquiry → patient

MetricCost per patient

OutcomeSmarter spend

Referral Analytics

How many patients are slipping away?

Your free audit looks at intake speed and conversion too, not just billing. We'll show you exactly where the leaks are and what closing them is worth.

Claim your free audit

Home / Patient Growth / Intake & Conversion Analytics

Patient Growth

Intake & Conversion Analytics

See exactly where patients slip away, and fix the leak in your funnel.

Verified Admissions Virtual Intake Assistant Referral Source Intelligence Intake & Conversion Analytics

Overview

A soft schedule is rarely a single problem; it's a series of small leaks across the intake funnel. An inquiry that waited too long for a callback. A verification that stalled. A hot lead that never got a follow-up. Intake & Conversion Analytics gives you a clear, stage-by-stage view of your intake funnel so you can see precisely where prospective patients drop off, and turn more of the inquiries you already get into booked patients.

Your intake funnel, stage by stage

We track every inquiry from first contact through screening, verification, and booking, so you can see conversion at each step. When the drop-off is concentrated at one stage, say, between verification and booking, you know exactly where to focus instead of guessing across the whole process.

Response time and its hidden cost

Speed is the most controllable lever in patient acquisition. We surface how fast inquiries are answered and how response time correlates with conversion, making the cost of a slow callback visible, and giving your team a concrete target to beat.

Decisions grounded in real numbers

Capacity planning shouldn't be a monthly guess. With live visibility into inquiry volume, conversion rates, and source performance, you can forecast patient volume, staff intake appropriately, and make growth decisions on evidence rather than instinct.

Get a free audit of your intake →

At a glance

ViewStage-by-stage funnel

Key leverResponse time

BenefitForecastable volume

Conversion Insight Layer

How many patients are slipping away?

Your free audit looks at intake speed and conversion too, not just billing. We'll show you exactly where the leaks are and what closing them is worth.

Claim your free audit

Why providers choose us

The RCM partner that speaks your specialty

Most billing companies treat every specialty the same. We don't. We build specialty-specific expertise into our team and our process, and pair it with technology most billing companies simply don't have.

Specialty depth, not specialty dabbling

Authorization rules, concurrent reviews, carve-outs, specialty coding, payer-specific edits, we learn the terrain of each specialty we serve instead of treating them all alike.

Automation most billers don't have

AI-assisted workflows handle the repetitive work faster and more consistently, while our specialists own every judgment call, fully auditable. Speed and accountability, together.

Total transparency

Live dashboards on denials, A/R, and collections. No portals you can't see into, no month-end mysteries, the same view we have is the view you have.

Patient-respectful, always

We treat your patients' stories with the dignity they deserve. Every automated touchpoint is written with care, never cold collections scripts.

How we start

A partnership that proves itself first

We earn the relationship before we ask for it. Here's how a typical engagement begins.

Free audit

We review your denials, A/R, and payer mix and hand you a written report, no cost, no obligation.

Quick wins

We surface the fastest recoverable dollars and the denials you can stop repeating right away.

Put automation to work

We stand up AI-assisted automation across your cycle and connect to your existing EHR and clearinghouse.

Scale & report

Live dashboards keep you in control as collections climb and A/R days fall.

Multi

Specialty expertise

RCM stages, specialist-owned

Free

First consult & audit report

Full

Revenue cycle managed

Let the audit do the talking

The best way to understand the difference is to see your own numbers. Claim your free audit and we'll show you what's recoverable.

Start with a free audit

Free consult + audit report

Let's find your hidden revenue

Tell us a little about your practice. We'll schedule your free consultation and prepare an audit report that shows exactly where revenue is leaking, yours to keep, no strings attached.

Request your free audit

We reply within one business day. Your information stays confidential.

Talk to us directly

Solace Health ConsultingRevenue Cycle & Advisory

Emailinfo@solacehealthconsulting.com

Book a call(844) 543-1010
Free 30-minute consult

Based inGreater Houston · Fort Bend County, TX
Serving healthcare providers nationwide

What's included in your free audit:

Denial sample & root-cause review
A/R aging & recoverable-dollar estimate
Payer mix & underpayment spot-check
Written report, yours to keep

Clinical staffing

The clinicians your practice needs, when you need them

Patient volume spikes. A nurse calls out. A new location opens. Solace fills your open shifts with credentialed, experienced clinicians, per diem, contract, travel, or direct hire, so patient care and safe staffing ratios never slip.

Roles we staff

The full clinical care team

From charge nurses to the techs and allied staff who keep your days running, we place the full clinical care team across care settings. Click any role for details.

Registered Nurses (RNs)

Experienced RNs for inpatient, outpatient, and specialty units across care settings, including charge and supervisory roles.

View details →

LVNs / LPNs

Licensed vocational and practical nurses for medication passes, monitoring, and daily care across inpatient and outpatient settings.

View details →

Clinical Technicians

Trained clinical and patient-care technicians who support the nursing team, from vitals and monitoring to hands-on patient care.

View details →

Medical Assistants & Support Staff

Medical assistants and patient-care support staff for rooming, intake support, observation, and daily workflow under clinical direction.

View details →

Counselors & Allied Staff

Counselors, case managers, social workers, and the allied roles that round out the clinical team.

View details →

Per Diem · Contract · Travel

Flexible staffing models, same-week per diem coverage, multi-week contracts, travel assignments, and direct-hire placement.

View details →

Why practices choose Solace staffing

Credentialed, specialty-ready, and fast.

We don’t send unvetted staff to fill a gap. Every Solace clinician is screened for the right experience and fully credentialed before they ever set foot in your facility, so they’re effective from the first shift.

Experience-specific screening

Setting-appropriate skills and specialty experience verified, not just a license.

Credentialing & license verification handled

We manage primary-source verification, compliance, and onboarding paperwork.

Rapid fill, often within 48 hours

A ready pool of clinicians means open shifts get covered before care suffers.

Your clinical team photo here

Suggested: nurses or care staff in a warm clinical setting. Landscape (4:3 or 3:2).

Flexible by design

Staff the way the moment demands

Per Diem

Same-week shift coverage for call-outs, volume spikes, and gaps, book one clinician or a dozen.

Most flexible

Contract

Multi-week block coverage for unit openings, leaves, or seasonal demand with consistent faces.

Stability

Travel

Longer assignments with housing-supported clinicians when local supply runs short.

Reach

Direct Hire

Permanent placement, we recruit, screen, and you hire onto your own payroll.

Permanent

Need coverage this week?

Tell us the role, the setting, and the shifts. We’ll match credentialed clinicians to your practice, fast, with no upfront cost to talk.

Request staffing support

Home / Staffing / Registered Nurses

Solace Staffing

Registered Nurses (RNs)

Experienced RNs who lead care on your busiest units.

Registered Nurses LVNs / LPNs Clinical Technicians Medical Assistants & Support Counselors & Allied Staff Per Diem · Contract · Travel

Overview

The RN is the clinical backbone of any care setting, running medication management, assessments, and the safety of the unit. Solace places RNs who don’t just hold a license but bring real experience for your setting, whether inpatient, outpatient, or specialty care. Whether you need a single per-diem night nurse or a charge RN to anchor a new unit, we match experience to your practice.

Where our RNs work

Inpatient units, outpatient clinics, specialty and procedural settings, and multi-site group practices. We match RNs to the acuity of your population, different settings need very different experience, and we screen for that fit.

Clinical scope we screen for

Patient assessment and documentation, medication administration and monitoring, vital signs and clinical observation, patient safety and de-escalation, and supervisory or charge experience when the role calls for it.

Credentialing handled before day one

Active RN license with primary-source verification, BLS/CPI or equivalent, background and compliance screening, and facility-specific onboarding, all completed by our team so your new nurse is cleared to work, not stuck in paperwork.

Request this role for your facility →

At a glance

LicenseRN, verified

SettingsInpatient · Outpatient · Specialty

ModelsPer diem to direct hire

Always included

License & credential verification
Background & compliance screening
Specialty experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed clinicians to your practice, no upfront cost to start.

Request staffing support

Home / Staffing / LVNs / LPNs

Solace Staffing

Licensed Vocational & Practical Nurses (LVNs / LPNs)

The dependable hands-on nursing care that keeps inpatient and outpatient programs running.

Registered Nurses LVNs / LPNs Clinical Technicians Medical Assistants & Support Counselors & Allied Staff Per Diem · Contract · Travel

Overview

LVNs and LPNs carry the day-to-day nursing load, medication passes, vital signs, monitoring, and the steady presence patients rely on. They play a crucial role in care delivery, and Solace places LVN/LPNs who fit your setting and are ready to work alongside your RNs and techs from the first shift.

Where our LVNs/LPNs work

Inpatient step-down, outpatient clinics, specialty practices, and long-term care settings. They’re ideal for practices that need consistent nursing coverage without an RN scope for every task.

Clinical scope we screen for

Medication administration and documentation, vital signs and basic assessment, observation and reporting changes in patient status to the RN, and a calm, steady bedside manner across care settings.

Credentialing handled before day one

Active LVN/LPN license verified at the source, BLS certification, background and compliance checks, and onboarding paperwork, managed end to end so placement is fast and clean.

Request this role for your facility →

At a glance

LicenseLVN/LPN, verified

SettingsInpatient · Outpatient

ModelsPer diem · contract

Always included

License & credential verification
Background & compliance screening
Specialty experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed clinicians to your practice, no upfront cost to start.

Request staffing support

Home / Staffing / Clinical Technicians

Solace Staffing

Clinical Technicians

Trained techs who support the nursing team across care settings.

Registered Nurses LVNs / LPNs Clinical Technicians Medical Assistants & Support Counselors & Allied Staff Per Diem · Contract · Travel

Overview

Clinical technicians are trained patient-care staff who work as part of the medical team under the direction of physicians or registered nurses, providing care, monitoring, and hands-on support across inpatient, outpatient, and specialty settings. Solace places techs who understand the demands of a busy unit and the dignity every patient deserves.

Where our clinical techs work

Inpatient units, outpatient clinics, dialysis and procedural settings, and specialty practices, including float-pool coverage across units.

Clinical scope we screen for

Patient observation and rounds, vital signs and intake support, assisting with patient care and procedures, supporting daily activities, documentation, and safe, respectful hands-on patient care.

Credentialing handled before day one

State license or certification where required, CPR/BLS and any role-specific certifications, background and compliance screening, and full onboarding, verified before the first shift.

Request this role for your facility →

At a glance

CredentialClinical tech, screened

SettingsInpatient · Outpatient

ModelsPer diem · contract

Always included

License & credential verification
Background & compliance screening
Specialty experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed clinicians to your practice, no upfront cost to start.

Request staffing support

Home / Staffing / Medical Assistants & Support

Solace Staffing

Medical Assistants & Support Staff

The frontline presence that keeps your days running smoothly.

Registered Nurses LVNs / LPNs Clinical Technicians Medical Assistants & Support Counselors & Allied Staff Per Diem · Contract · Travel

Overview

Medical assistants and patient-care support staff are the heartbeat of a busy practice, the people who room patients, support daily workflow, and assist nurses and providers with hands-on care. A strong support team keeps everything moving. Solace places experienced medical assistants and support staff ready to step into your routine.

Where our support staff work

Primary care and specialty clinics, outpatient centers, inpatient units, and multi-site group practices, on day, night, and rotating shifts.

Clinical scope we screen for

Rooming and patient intake, vitals and documentation, assisting providers with exams and procedures, supporting daily clinic workflow, and providing the steady, compassionate presence that defines good patient care.

Credentialing handled before day one

BHT certification where applicable, CPR/BLS and CPI or equivalent de-escalation training, background and compliance screening, and onboarding, all handled so your tech is cleared and confident on arrival.

Request this role for your facility →

At a glance

CredentialMA / support, screened

SettingsClinic · Outpatient · Inpatient

ModelsPer diem to direct hire

Always included

License & credential verification
Background & compliance screening
Specialty experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed clinicians to your practice, no upfront cost to start.

Request staffing support

Home / Staffing / Counselors & Allied Staff

Solace Staffing

Counselors & Allied Clinical Staff

The counselors, case managers, and specialists who complete the clinical team.

Registered Nurses LVNs / LPNs Clinical Technicians Medical Assistants & Support Counselors & Allied Staff Per Diem · Contract · Travel

Overview

Great care is a team effort. Beyond nursing and techs, your practice runs on counselors, case managers, social workers, and allied professionals who carry the coordination and support load. Solace helps practices fill these roles too, matching credentialed, mission-aligned professionals to the programs that need them.

Roles we help you fill

Counselors and licensed therapists, case managers and care coordinators, social workers, patient navigators and intake coordinators, and the allied roles unique to your practice.

What we screen for

Appropriate licensure or certification for the role and state, relevant specialty experience, comfort with the documentation and compliance demands of clinical practice, and the interpersonal steadiness this work requires.

Credentialing handled before day one

Role-appropriate license/certification verified at the source, background and compliance screening, and onboarding support, so the professional you bring on is ready and compliant from day one.

Request this role for your facility →

At a glance

RolesCounselors · Case mgmt

CredentialRole-appropriate

ModelsContract · direct hire

Always included

License & credential verification
Background & compliance screening
Specialty experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed clinicians to your practice, no upfront cost to start.

Request staffing support

Home / Staffing / Per Diem · Contract · Travel

Solace Staffing

Flexible Staffing Models

One clinician for a single shift, or a full team for a new unit, you choose.

Registered Nurses LVNs / LPNs Clinical Technicians Medical Assistants & Support Counselors & Allied Staff Per Diem · Contract · Travel

Overview

Staffing needs are rarely predictable. Patient volume fluctuates, staff take leave, and new locations open. Solace gives you complete control with flexible models, book exactly the coverage the moment demands, with no long-term commitment required to start the conversation.

Per diem, flexible coverage

Cover open shifts when patient volume rises or staffing runs short. Book a single clinician on a per-diem basis or several at once, with same-week placement for call-outs and surges. Ideal for protecting safe staffing ratios without carrying excess payroll.

Contract, consistent block coverage

Multi-week assignments that bring the same clinicians back shift after shift, perfect for unit openings, extended leaves, or seasonal demand where continuity matters to patients and your team.

Travel & direct hire, reach and permanence

When local supply is tight, travel clinicians with housing support extend your reach. And when you find someone who fits, our direct-hire placement lets you bring them onto your own payroll permanently, we recruit and screen, you hire.

Request this role for your facility →

At a glance

SpeedOften within 48 hrs

CommitmentNone to start

Range1 shift to permanent

Always included

License & credential verification
Background & compliance screening
Specialty experience check

Need this role covered?

Tell us your unit, shifts, and timeline. We’ll match credentialed clinicians to your practice, no upfront cost to start.

Request staffing support

About Solace

Built by people who know this work is hard

Solace exists because healthcare providers deserve a financial and staffing partner who speaks their specialty’s language, and treats every patient’s story with the dignity it deserves. Here’s what drives us.

Vision & Mission

The future we’re working toward, and the promise we make to every provider we serve.

Our Approach & Goals

How we work alongside your team, and the measurable outcomes we hold ourselves to.

Our Team

The people behind Solace, finance, clinical, and technology, united by one focus.

Meet the team →

Our belief

Great care deserves a business that works. We build it.

Healthcare changes lives, but the business behind that care is brutally complex, and most billing partners treat it as an afterthought. Solace was built to be the exception: a single, specialty-tuned partner for the revenue and the workforce that keep practices alive.

Home / About Us / Vision & Mission

About Solace

Vision & Mission

What we’re building, and the promise behind it.

Vision & Mission Approach & Goals Our Team

Our vision

A world where no good practice closes its doors over money.

Too many practices do extraordinary clinical work and still struggle to survive, buried under denials, slow payments, and staffing shortages. We envision a future where the business side of healthcare is so well-run that providers can focus entirely on care, and every person who needs care can find a practice with the capacity to say yes.

Our mission

To be the most capable revenue and workforce partner for the specialties we serve, combining specialty-tuned RCM, AI-assisted automation, and credentialed staffing to make practices financially strong and fully staffed, so they can grow and serve more people.

What we promise every provider

Specialty depth over generalist guesswork. Transparency over month-end mysteries. Compassion in every patient touchpoint, never a cold collections script. And a partner who treats your mission as our own, because the health of your revenue is the health of your program.

The values underneath it

Dignity, every patient’s story is handled with care. Clarity, you always see what we see. Expertise, we learn each specialty we serve. Partnership, we earn the relationship before we ask for it. Momentum, we turn complexity into steady, predictable progress.

At a glance

FocusMulti-specialty RCM

What we doRCM · Automation · Staffing

Who we serveHealthcare providers

Our promiseDignity & clarity

Let’s build something steady together

Start with a free audit, or tell us about your staffing needs. Either way, you’ll see what a specialty-focused partner feels like.

Get in touch

Home / About Us / Approach & Goals

About Solace

Our Approach & Goals

How we work alongside your team, and what we hold ourselves accountable to.

Vision & Mission Approach & Goals Our Team

Our approach

Specialized, transparent, and human, in that order.

We don’t believe in one-size-fits-all billing or generic staffing. Our approach is to embed in your world, learn your payers, your specialty, your patient-flow patterns, then bring specialized people and intelligent technology to bear on exactly where you’re losing time and money.

1 · We earn it with an audit first

Before any commitment, we review your denials, A/R, and payer mix and hand you a written report. You see the opportunity in your own numbers before you ever sign anything.

2 · Technology-enabled, human-led

AI-assisted automation runs the repetitive, deadline-driven work, eligibility, claim scrubbing, A/R worklists, appeal drafts, faster and more consistently than manual processes can. Our specialists review the exceptions and own every decision, and every action is logged and auditable.

3 · Total transparency

The dashboard we work from is the dashboard you see. Live denials, A/R, and collections, no portals you can’t read, no surprises at month-end.

4 · One partner, the whole problem

Revenue, patient growth, and staffing are connected. By covering all three, we close the gaps that fall between vendors, the missed appointment that was really a slow VOB, the denial that was really a credentialing lapse.

Our goals

We hold ourselves to outcomes, not activity. The targets we work toward with every partner:

Measurably higher net collections within the first quarter
A steadily falling denial rate, toward and below 15%
Lower A/R days and protected timely filing on every claim
Open shifts filled fast, so safe staffing ratios hold
A provider who feels, genuinely, like they have a partner

How we start

Step 1Free audit

Step 2Quick wins

Step 3Deploy & staff

Step 4Scale & report

See the approach on your numbers

The fastest way to understand how we work is to let us audit a slice of your revenue, free, in writing, yours to keep.

Start with a free audit

Home / About Us / Our Team

About Solace

Our Team

The people behind Solace, coming soon.

Vision & Mission Approach & Goals Our Team

Under construction

This section is being built

We’re putting together team bios, photos, and the story of the people who make Solace run, finance and revenue-cycle veterans, clinical advisors, and the technologists building our AI. Check back soon.

Want to talk to us now? Reach out →

Powered specialties

Specialty-tuned consulting, technology-enabled and human-led

Every specialty has its own rules, payers, and revenue traps. Solace pairs deep domain expertise with AI-assisted automation to strengthen the revenue cycle and operations of the practices we serve. Here are the specialties we support today, with more on the way.

Where we go deep

Choose your specialty

Each specialty gets consulting built around its real-world complexity, not a generic billing playbook. Click any area to see how we help.

Behavioral Health & Substance Use

Mental health and SUD programs, from detox and residential to PHP, IOP, and outpatient. ASAM levels, concurrent reviews, and the carve-out maze, handled.

Explore →

Dialysis & Nephrology

ESRD is one of the most complex revenue cycles in medicine. MCP billing, the PPS bundle, MSP coordination, and vascular-access handoffs, managed with precision.

Explore →

Primary Care

Where value-based care, chronic-care management, and thin margins meet. We help primary care capture every earned dollar and thrive under new payment models.

Explore →

Emergency (ER)

Two claims per visit, MDM-based E/M, payer downcoding, the No Surprises Act, and self-pay. We defend the revenue emergency departments have already earned.

Explore →

More specialties are being added. Don't see yours? Tell us what you need.

One partner, many specialties

The same AI engine, tuned to each field.

Our revenue cycle services, AI automation, patient growth, and staffing support work across every specialty we serve. What changes is the expertise layered on top, the coding rules, payer behavior, and compliance realities unique to your practice.

Home / Specialties / Behavioral Health & Substance Use

Powered specialty

Behavioral Health & Substance Use

Mental health and addiction treatment is the hardest specialty to bill. It's where Solace began.

Behavioral Health & Substance Use Dialysis & Nephrology Primary Care Emergency (ER)

Overview

Behavioral health and substance use disorder programs do life-changing clinical work in a reimbursement environment designed to resist them. Medical-necessity criteria, concurrent reviews, level-of-care changes, and managed-care carve-outs make this the most complex revenue cycle in healthcare. Solace was built in this world, and we bring that hard-won expertise to every mental health and SUD provider we serve.

The billing reality we live in

Detox, residential, PHP, IOP, and outpatient each carry their own billing model, and payers scrutinize every one. We speak ASAM levels of care, handle concurrent and retrospective reviews, and route carve-outs to Optum, Carelon, Magellan, and the rest correctly, so claims land where they should the first time.

Where revenue leaks, and how we stop it

The money slips away in slow verifications, missed authorizations, and denials your team can't keep up with. Our AI-assisted workflows verify benefits in seconds, track authorization deadlines, and draft evidence-backed appeals, while our specialists own the clinical judgment calls.

Built for the whole continuum

Whether you run a single outpatient practice or a multi-state network of residential programs, we tune the revenue cycle to your levels of care and payer mix, so you can focus on keeping people in recovery.

Talk to us about your practice →

At a glance

Levels of careDetox to outpatient

SpecialtyMH & SUD

PayersCarve-outs handled

How we help

Specialty-specific RCM
AI-assisted automation
Compliance & advisory

Let's talk about your Behavioral Health and Substance Use practice

Start with a free consultation. We'll look at where revenue is slipping and show you what specialty-tuned, technology-enabled consulting can recover.

Book a free consult

Home / Specialties / Dialysis & Nephrology

Powered specialty

Dialysis & Nephrology

ESRD billing is one of the most complex revenue cycles in medicine. We make it predictable.

Behavioral Health & Substance Use Dialysis & Nephrology Primary Care Emergency (ER)

Overview

Over 90% of ESRD patients are covered by Medicare, under rules that exist nowhere else in healthcare. Monthly Capitation Payments, the ESRD Prospective Payment System bundle, Medicare Secondary Payer coordination periods, and vascular-access handoffs create a revenue cycle where a single tracking error quietly costs a practice thousands. Solace brings nephrology-specific expertise and AI automation to keep that revenue whole.

The ESRD complexity, handled

Reimbursement hinges on details most billing teams miss: the right Monthly Capitation Payment code by patient age and face-to-face visit count, the PPS composite bundle, and separately billable injectables like ESAs and iron with precise J-codes and units. We track every one, so you never downcode or leave a legitimate charge unbilled.

Medicare Secondary Payer, managed

ESRD triggers a 30-month coordination period where a commercial plan pays primary before Medicare takes over. Getting the primary-secondary sequence wrong is a leading cause of dialysis denials. Our system tracks each patient's coordination timeline and bills in the correct order automatically.

Closing the handoff gaps

Dialysis care spans the nephrologist, the facility, interventional radiology for vascular access, and home-dialysis nursing, each on different systems. Those handoffs are where charges vanish. We coordinate across them to capture every billable service and keep A/R days from stretching past 90.

Talk to us about your practice →

At a glance

Payer90%+ Medicare

ModelMCP + PPS bundle

FocusMSP & access billing

How we help

Specialty-specific RCM
AI-assisted automation
Compliance & advisory

Let's talk about your Dialysis and Nephrology practice

Start with a free consultation. We'll look at where revenue is slipping and show you what specialty-tuned, technology-enabled consulting can recover.

Book a free consult

Home / Specialties / Primary Care

Powered specialty

Primary Care

Thin margins, big responsibility. We help primary care capture every dollar it earns.

Behavioral Health & Substance Use Dialysis & Nephrology Primary Care Emergency (ER)

Overview

Primary care carries more of the healthcare system on narrower margins than almost any other specialty, and the shift to value-based care is rewriting how it gets paid. Between fee-for-service visits, chronic care management, annual wellness visits, and quality-based incentives, revenue is scattered across many small, easy-to-miss services. Solace helps primary care practices capture all of it and thrive under new payment models.

Capturing the revenue already in your day

Chronic care management, transitional care, remote monitoring, and annual wellness visits are earned every day and billed far too rarely. Our AI surfaces these opportunities inside each encounter and makes sure the documentation supports them, turning work you already do into revenue you actually collect.

Winning under value-based care

Risk contracts, shared savings, and quality incentives reward practices that can prove outcomes. We help you track quality measures, close care gaps, and document the risk adjustment that drives fair payment, so value-based care becomes an opportunity rather than a threat.

Efficiency that protects the margin

With margins this thin, every denial and every wasted admin hour matters. Automating eligibility, coding support, and A/R follow-up lowers your cost to collect and keeps the practice financially healthy without adding staff.

Talk to us about your practice →

At a glance

ModelFFS + value-based

OpportunityCCM, AWV, RPM

FocusMargin & quality

How we help

Specialty-specific RCM
AI-assisted automation
Compliance & advisory

Let's talk about your Primary Care practice

Start with a free consultation. We'll look at where revenue is slipping and show you what specialty-tuned, technology-enabled consulting can recover.

Book a free consult

Home / Specialties / Emergency (ER)

Powered specialty

Emergency Medicine

You treat everyone who walks in. We make sure you're paid fairly for it.

Behavioral Health & Substance Use Dialysis & Nephrology Primary Care Emergency (ER)

Overview

Emergency departments deliver care first and confirm coverage later, an obligation under EMTALA that makes ER one of the most financially exposed settings in medicine. Every visit generates two separate claims, E/M levels now rest entirely on medical decision-making, and payers systematically downcode high-acuity visits to pay less. Solace helps emergency groups and facilities defend the revenue they've already earned.

Facility and professional, billed right

Every ER visit produces a facility claim and a professional claim, each with its own coding logic and payment rules. Billing them incorrectly creates compliance flags and lost revenue. We handle both accurately, so nothing overlaps and nothing is left on the table.

Fighting downcoding and denials

Payers routinely reclassify a Level 4 or 5 emergency visit to a lower-paying level despite documentation supporting the higher acuity. Our AI flags at-risk claims and builds the medical-decision-making case up front, and our specialists pursue appeals, so you're paid for the complexity you actually managed.

Self-pay, No Surprises Act, and DNFB

EMTALA means you treat before eligibility is even confirmed, driving high self-pay volume, while the No Surprises Act shifts out-of-network disputes into federal arbitration. We manage the self-pay pathway, the IDR process, and discharges-not-fully-billed, capturing charges the fast pace of the ED leaves behind.

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At a glance

ClaimsFacility + professional

CodingMDM-based E/M

FocusDowncoding & NSA

How we help

Specialty-specific RCM
AI-assisted automation
Compliance & advisory

Let's talk about your Emergency (ER) practice

Start with a free consultation. We'll look at where revenue is slipping and show you what specialty-tuned, technology-enabled consulting can recover.

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The expertise behinda healthier practice.

Healthcare entities across specialties, all over the USA.

Behavioral Health & Substance Use

Dialysis & Nephrology

Primary Care

Emergency (ER)

We speak your specialty's language.

Specialty rules, built in

The payer maze, handled

The right model for each field

You didn't open your practice to fight payers.

Denials you can't keep up with

A/R that ages into the void

Slow intake, lost patients

The Solace Cycle

Verify & admit

Authorize

Code & charge

Submit clean

Defend (denials)

Collect (A/R)

Reconcile

Illuminate

How we change the math

Automation that supports your team

Save cost, lift revenue

Predict & prevent

See your revenue the way you see your clients, clearly.

"Specialty RCM isn't a side line for us. It's how we're built."

Every stage of your revenue cycle, covered

Verification of Benefits & Eligibility

Prior & Concurrent Authorization

Documentation-Aware Coding & Charge Capture

Clean-Claim Submission & Scrubbing

Denial Management & Appeals

A/R Follow-Up & Payment Posting

Credentialing & Payer Enrollment

Analytics, Reporting & Contract Strategy

Specialty-tuned billing across care settings

Not sure where revenue is leaking?

Verification of Benefits & Eligibility

What a complete VOB actually captures

In-network, out-of-network & single-case agreements

Why speed wins patients

At a glance

See this working on your claims

Prior & Concurrent Authorization

Initial authorization, done right

Concurrent review tracking that never sleeps

Documentation & peer-to-peer support

At a glance

See this working on your claims

Documentation-Aware Coding & Charge Capture

The codes and modifiers that trip everyone up

Bundled vs. fee-for-service logic

Documentation-to-code consistency

At a glance

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Clean-Claim Submission & Scrubbing

Payer-specific edit libraries

Institutional & professional claim validation

Electronic and paper, tracked end to end

At a glance

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Denial Management & Appeals

Root-cause classification, not just rework

Medical-necessity appeals

A seven-day cycle with named owners

At a glance

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A/R Follow-Up & Payment Posting

Worklists ranked by recoverable dollars

Automated ERA & EOB posting

Contractual underpayment recovery

At a glance

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Credentialing & Payer Enrollment

Enrollment & primary-source verification

CAQH attestations & revalidation windows

Managed-care carve-out tracks

The expertise behind
a healthier practice.